Extranet email messages

The Navori Extranet will send out automated email messages in response to various activities.

IMPORTANT: Do not respond to extranet email messages. This is an automated system and there is no one monitoring this inbox.

You must respond via the Extranet's support ticket system.

Account creation & sales assignment

• You will receive a confirmation email whenever you create a new account:
  
  Subject: New Navori.com account confirmation
  
  
  
  
• Your account will then be assigned to one of our sales managers.
  
  Subject: Your Navori point of contact
  
  

Payment reminders & payment received

A series of emails will be sent out to your financial contact as well as your general contact.

• You will receive this email 4 days before the due date:
  
  
  
  
• You will receive this email one week after the due date:
  
  
  
  
• You will receive this email upon reception of a total or partial payment:
  
  
  
  
• A follow-up email will be sent out whenever you reach out to one of our administrative staff, either by phone or email:
  
  

When Navori transfers a end-user to you

• Whenever Navori transfers you a end-user, they will receive an email with your contact information. You will receive a copy of this email.

Quote reminder

• You will receive this email whenever a quote is about to expire. Quotes are usually valid for one month but this can be extended if required.
  
  Subject: Your Navori Labs quote is about to expire
  
  

Software trial confirmation

• You will receive this confirmation email whenever you create a QL Express software trial.
  
  Subject: Software trial confirmation
  
  

Cloud license expiration

• You will receive this email whenever a cloud license is about to expire. This is a reminder to renew your license before the expiry date.

Order confirmation

• You will receive this confirmation email when your order is confirmed. Software download instructions will be included.
  
  Subject: Order confirmation #XXXX-XXXXXX

Support ticket

• You will receive this email whenever a Navori Labs support technician replies to your message.
  
  Subject: Support ticket #XXXXX [name of product]

On-Premise SLA expiration

• You will receive this email whenever an on-premise license's support agreement is about to expire.

Hardware shipment confirmation

• You will receive this confirmation email whenever your hardware order has been shipped. This email will include the shipping date, tracking number and any other relevant information.