Open a new Cloud support ticket


To open a new QL Cloud support ticket, select the Cloud link on the left.


The MY TICKETS page will open, showing your current licenses.


  • Use the search engine to find an existing license. To load all your licenses, simply click the search icon.
  • The EDITION pull-down field lets you switch between your QL Express and QL Professional licenses. In this example we see a list of all the Express licenses we have purchased in the past. This list includes the licenses we purchased for ourselves, and our customer's licenses.
  • Clicking a license ID number will bring up information about the add-on modules associated with it.



  • Click the NEW TICKET link in the far right column to open a new support ticket associated with the currently selected license. 
    PLEASE NOTE! QL Cloud support tickets are always linked to a specific QL Player license, but you only need to open a single support ticket if the same issue affects more than one player.

The NEW TICKET page



  1. Displays the information about your QL Player license.
  2. Displays the information about the registered license owner.
  3. Click to review any installed add-on modules.



  4. Select the remote access software installed on the device. Options are TeamViewer, RDP and CMS (Navori credentials).
  5. Enter the credentials for remote access.
  6. Type your message in this field.
  7. Click button to confirm your text message.
  8. Message appears here. Note you can enter multiple lines of text in the message field and the text will be added each time you click the confirm button.
  9. Click to attach files  to upload screen shots, log files, etc.
  10. Click Generate Ticket when you are done.

 

A confirmation message will pop-up on screen.



You will receive a confirmation email in your inbox shortly after.